The main reason behind Google's success is probably that it cares about what others think. It likes to takes suggestions from its regular users and then use them to its advantage. Many other sites and companies say about take suggestions but they don't usually implement them. Google is a search engine that does and that's why it is so successful.
One way Google likes to hear from its users is through Google Help Forums. It is a place where users can ask questions. Senior users with good knowledge about Google's products can help new members solve problems.
To improve user experience better, Google announced on its blog that it has introduced some new features to its forum. Some of the new features include:
- Ranking system
- Extended user profiles which will reflect your forum activity
- Better search results
- Add ranking to other users for their contribution
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